STUDIO POLICIES

Our commitment to a safe and welcoming dance environment.

STUDIO ETIQUETTE

  • Late arrivals will not be permitted.

    To ensure a safe and seamless class experience, please arrive at least 10 minutes early to check in and prepare.

    For safety reasons, entry is strictly closed 15 minutes after the class begins, as the opening portion is dedicated to essential warm-up. Joining without proper warm-up increases the risk of injury

  • For the safety and comfort of your fellow dancers, no outdoor shoes are permitted in the dance studios.

    See the class Special Instructions function in your Wellness Living account for more information on class-specific wardrobe recommendations.

  • Cell phones off while in class please.

    Filming is only permitted with the approval of the instructor and classmates. We respect the teacher/student relationship and consider choreography to be the intellectual property of the instructor. If filming is permitted, please limit it to the last 5 minutes of class.

CANCELLATIONS

  • You can cancel a class reservation without penalty up to 2 hours before class.

    Late cancellations or no-shows will result in a penalty. For class packages, one class will be deducted. For Unlimited Memberships, a single-class fee will be charged. Please refer to your signed purchase agreement for full details on your Membership or package, including any applicable benefits.

    We require a minimum of 5 students to run a class.

    In the case we don't reach our minimum, the class may be cancelled and you will be offered a credit to be used towards future classes and services. You will be notified by email or phone of a cancelled class.

    Cancelled classes citing low enrollment do not entitle pass holders to complimentary extensions or refunds under any circumstance. If a class is cancelled, alternative arrangements to use class credits within the given activation period or billing cycle of the pass must be made instead.

    By purchasing and/or using a class pass, you acknowledge and agree to these terms and conditions.

  • Students who choose to withdraw from the course must do so at least seven (7) days prior to the course start date to be eligible for a full credit.

    Credits obtained from withdrawals do not expire and can be utilized for any service provided by City Dance Corps.

    No refunds will be issued for withdrawals.

    There are no options for make-up classes if a student misses a session.

    City Dance Corps mandates a minimum of four (4) students for course viability. In the event that the minimum enrollment is not met, enrolled students will receive a full credit applicable towards future classes and services, or they will be offered an alternative course date.

  • Cancellation of a private lesson or bachelorette/birthday event must be made no less than 24 hours before the lesson, otherwise the price of the lesson will be charged as a cancellation fee.

    Lessons can be re-booked with more than 24 hours notice at no additional cost.

    To reserve a birthday or bachelorette booking slot, a minimum non-refundable deposit of $75 is required.

  • All rescheduling requests must be made with more than 48 hours notice.

    All cancellation requests must be made with a minimum of one week prior to the booking. Refunds may only be requested more than one week prior to your booking. All refunds are subject to a $25+hst Admin Fee.  Booking less than a week from the date of rental is final sale.

    Late cancellation fees equal to the full cost of the booking will apply if cancellation occurs with less than one week's notice from the booking.

ONLINE PURCHASES, PRIVACY POLICY, and COVID POLICY

  • To register or purchase from the City Dance Corps online booking system, you must be 18 years of age or over.

    Students must ensure that the details provided on registration or at any time are correct and complete.

    All rates are in Canadian Dollars.

    VISA, MASTERCARD, and VISA/DEBIT are the only online methods of payment. Alternatively, we do accept cash in-person.

  • City Dance Corps respects your privacy and pledges to maintain the confidentiality of your personal information. All personal information you share with us in maintained in accordance with the Personal Information Protection and Electronic Documents Act (2000). References to City Dance Corps may include its affiliates, depending on the context.

    For students enrolled in the City Dance Corps Youth Program, City Dance Corps may request information from third parties including parents, guardians or whoever registers you in a program.

    City Dance Corps website used sophisticated security and safeguard measures to protect users' information. One such measure is our use of secure server software (SSL), to ensure that your credit card will be protected against fraudulent use while on our site.

    Your personally identifiable information is kept secure.  Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

    City Dance Corps will never sell, trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

TERMS AND CONDITIONS

By purchasing services and/or enrolling at any City Dance Corps location, students agree to follow all studio rules and policies. City Dance Corps reserves the right to modify these policies as necessary.
All students release City Dance Corps, its owners, directors, managers, employees, and instructors from any liability for injury, loss, or damage to personal property, regardless of how it occurs. Participation in adult classes is restricted to those 18 years or older, with exceptions made for students aged 16-17, provided written consent from a parent or guardian is submitted.
While we aim to create a positive and enjoyable learning environment, City Dance Corps cannot guarantee personal satisfaction with every class. However, we will gladly help students find alternative classes that align with their preferences.
This agreement releases City Dance Corps from any liability related to injuries sustained during classes or while on our premises, regardless of cause. By purchasing services and/or enrolling in classes, you agree to assume full responsibility for your participation, including any inherent risks. This may include, but is not limited to, physical exertion, rapid movements, stretching, contact with others, collisions, or falls. You acknowledge these risks and affirm that you are participating voluntarily and are aware of the potential for injury. You further confirm that you have no medical conditions that could increase the risk of injury.
Additionally, City Dance Corps has permission to use any photos or videos taken during classes or events for promotional purposes. To complete your registration, we may also require a valid photo ID and a photograph, which will be securely stored in your private City Dance Corps account.
To maintain a positive, safe learning environment, City Dance Corps reserves the right to refuse service to anyone who disrupts this atmosphere or provides false information.