FAQs

GENERAL FAQs

  • We welcome all beginner dancers and have classes designed just for you! Our Absolute Beginners (AB) courses are perfect for learning the fundamentals of a dance form. They are progressive and run in 6 week sessions. Drop-In classes are also offered for all levels and abilities. Classes that do not have a level specification are good for all levels, including beginner dancers.

  • The best way to sign up for a class is download our app available for iPhone and Android) or on our website.

  • For weekly open classes, you must sign up at least 2 hours before the class stars. If it’s less than 2 hours before the class starts, call us at 416-260-2356 to sign up.

    For courses, you must sign up at least 1 week before the course starts.

  • We don’t let dancers into class if you are 15 min late or more.

  • Class sizes vary according to the studio size and it’s capacity. We have studios that can fit a range of 5 - 40 students.

  • Our adult classes are for ages 18+. Youth under 18 can take our youth program classes, which run from ages 1 - 17.

  • No children or pets allowed to sit and watch class. No pets are allowed in the studio.

  • You can pay for classes using debit, Visa, Mastercard or Cash, either through our app or at our front desk.

    Click HERE to reserve a spot at our Oakville location

    Click HERE to reserve a spot at our Toronto location

  • Toronto location - park along Dupont St, both sides. Follow city of toronto parking rules.

    Oakville - free parking in our lot at the front and back of the studio.

  • Welcome to City Dance Corps! Here’s what to expect for your first class:

    • Arrive a few minutes early to check in at the front desk and get comfortable in the space.

    • Dress comfortably in clothing you can move in, and bring clean indoor shoes or dance sneakers (depending on your class).

    • Your instructor will introduce themselves, go over class flow, and make sure you feel welcome and supported.

    • Don’t worry if you’re new — our classes are designed for all levels, and you’ll be guided step-by-step.

    • Expect to move, sweat, and have fun! You’ll leave feeling energized and inspired.

MEMBERSHIP FAQs

  • Memberships are billed every 28 days (not monthly). This way, your billing cycle is always consistent, no matter how long the month is. There are 13 billing cycles per year.

    • No-Commitment: Cancel anytime with 14 days’ notice. No fees.

    • 6-Month Commitment: Lower rate + higher discounts, but requires a 6-month minimum commitment. Canceling early requires 14 days’ notice + a fee equal to 1 month’s membership.

  • All cancellations must be done through the Web Portal → My Profile → Passes & Memberships.

    • 14 days’ notice is required to stop your next billing.

    • No-Commitment plans: No cancellation fee.

    • 6-Month plans: Early termination fee = 1 month’s membership.

  • Yes.

    • No-Commitment plans: up to 2 holds per calendar year, max 8 weeks total.

    • 6-Month plans: up to 2 holds per 6-month term, max 8 weeks total.

    • Holds must be at least 1 week long, and requested 7+ days in advance by email.

    • Injury/medical holds are available up to 90 days with a doctor’s note.

    • Cancel 2+ hours before class: you keep your class credit.

    • Cancel within 2 hours OR no-show: 1 class deducted.

    • Bonus: every member gets one waived late cancel or no-show per cycle.

  • If we cancel due to weather, instructor absence, or low enrollment, that class is credited back into your account within your active cycle. No refunds or extensions are given.

  • No. Membership prices are calculated to stay consistent and affordable. For that reason, memberships aren’t paused, refunded, or extended for holidays, breaks, or emergency closures. Closure dates are always posted in advance on our website and social media.

    • PAYMENT WILL BE ATTEMPTED TWICE (24H GAP) 

    • Your account is frozen immediately until the balance is cleared.

    • You have 7 days to settle the payment.

    • After 7 days, late fees apply: $30 per failed card charge, $75 per returned cheque.

    • If 2 or more payments are missed, your membership is canceled.

  • No—memberships are for individual use only. But every member gets 1 free guest pass per cycle. Guests need to create a City Dance Corps account and book in advance. Members must let us know 24 hours in advance who their guest is by emailing us at info@citydancecorps.com.

  • Recording is only allowed in the final 5–10 minutes of class, with instructor permission, and never in washrooms or changerooms. Please respect fellow members’ privacy.